AvSuper uses external service providers to assist the Trustee with many Fund functions, such as administration services which include processing contributions to your account, making benefit payments and issuing member statements.
We are pleased to advise members that following a comprehensive administration benchmarking review in late 2010, we have successfully transferred AvSuper’s administration to a new provider, Russell Employee Benefits. The Trustee is confident that Russell has the capacity and capabilities to provide a high standard of administration services, now and in the future.
What impact does this have on you as a member?
During the transition, which took place at the end of March 2011, we are pleased to say that members experienced no disruption to services. Even now, you can continue to make contributions, visit Member Online for account information or switch options, call us for help or personal advice, and so on.
Looking forward, we anticipate being able to introduce a number of enhancements and improvements, particularly to our online services, over the coming months and will keep you informed as these are progressed.