Online security

Member online access

AvSuper members can access details about their accounts, as well as update details and switch investment options, at Member Online via our website at any time. Member Online is a secure website that requires a member number and password to access.

When you view your information via Member Online you can be sure that your information is protected with features such as:

  • The website is encrypted so information cannot be read by anyone if they tried to intercept the data being communicated from the administration system to your computer
  • Your member number and name are not part of the URL on any page when you are logged in (online systems including such information the URL has been known to be vulnerable to hackers)
  • No one can request a withdrawal or transfer of your money from within Member Online – your signature and proof of identity is required

www.avsuper.com.au

No personal or confidential information about our members or employers is stored on our public site so there is absolutely no risk of a security breach. Member Online and employer online are on a separate server and URL to our public site so there is no direct access between them, either.

Employer online

AvSuper employers can notify us of contributions for their employees, as well as update details and manage employee information, at employer online via our website at any time. Employer online is a secure website that requires an employer number and password to access.

When employers view company and member information via employer online you can be sure that your information is protected:

  • The website is encrypted so information cannot be read by anyone if they tried to intercept the data being communicated from the administration system to your computer
  • Member and employer numbers and names are not part of the URL on any page when you are logged in (online systems including such information the URL has been known to be vulnerable to hackers)
  • No one can request a withdrawal or transfer of members’ money from within employer online
  • The only information employers can see about their employees is name, address, date of birth and a history of contributions made by that employer. Details such as account balance, beneficiaries and investment choice are not accessible within employer online.

Maintaining security

AvSuper Administration works with a leading global IT company in a pro-active program to ensure our member data is safe. Twice a year, this company performs robust testing of Member Online and employer online and the technology behind it – including ‘stress testing’ the system by trying to penetrate it. Regular communications keep us in touch with hacking techniques as they develop so that our system can be adjusted as necessary.

What you can do

It is important to treat your password as confidential information and not disclose it to anybody or leave it accessible to others. If you believe someone has obtained your password or accessed your account, please notify us immediately and change your password as soon as possible.

We recommend that you change your password periodically – and avoid using anything obvious such as your birthdate or phone number.

To change your password, log into Member Online (or employer online), click on ‘manage password’ in the drop down settings menu (at the top of the screen) to set a new password. Your password must

  • be between 7 and 32 characters long
  • contain at least 1 alphabetic character
  • contain at least 1 numeric character

If you have any concerns about Member Online, employer online or your AvSuper account, please contact us on 1800 805 088.

Live Chat Support Software

Phone 1800 805 088 (Free call)
Email:
avsinfo@avsuper.com.au