Contact Us
We moved offices on Friday 4 November! We have settled into our new space and look forward to welcoming many members in to chat with us.
We are always happy to talk with our members or employers so if you have
any concerns or questions please contact us:
| Phone | 1800 805 088 (Freecall) 02 6268 4722 (local call in ACT) |
| Fax | 02 6268 4469 |
|
avsinfo@avsuper.com.au |
|
| Visit Us | via the plaza off 25 Constitution Ave (opposite Airservices Australia reception) Canberra, ACT 2601 |
| Post | AvSuper Pty Ltd, |
In most cases, enquiries can be answered over the phone. Answers to written enquiries will generally be provided within 5 days. If you are not satisfied with the response to your enquiry or you have a complaint about the Fund please refer to our complaints procedure.
Complaints
1. We work hard to help with your super, but if you have any complaints or concerns please contact us on 1800 805 088 or avsinfo@avsuper.com.au to discuss the issue.
2. If our discussions or suggestions don't satisfy you, please write to Complaints Officer, AvSuper, GPO Box 367, Canberra, ACT 2601 or email avsinfo@avsuper.com.au We will get back to you with a decision as soon as possible.
3. If your complaint is unanswered or not resolved to your satisfaction within 90 days, you may then have the right to refer the matter to the Superannuation Complaints Tribunal. They can be contacted on 1300 884 114.
