Please contact AvSuper if you have any queries – in most cases, enquiries can be answered over the phone.
Responses to written enquiries will generally be provided within five business days.
- We work hard to help with your super, but if you have any complaints or feedback you can contact us on 1300 128 751 or email@example.com
- If our discussions or suggestions don’t satisfy you, please write to
PO Box 223,
Civic Square, ACT 2608
or email firstname.lastname@example.org
We will get back to you as soon as possible.
- You may have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), although they generally expect you to use AvSuper’s complaints process first. AFCA is a free service and can be contacted by calling 1800 931 678, via email at email@example.com or by writing to them at GPO Box 3, Melbourne, VIC 3001. You can find out more about AFCA on their website, www.afca.org.au.