Please contact AvSuper if you have any queries – in most cases, enquiries can be answered over the phone.

Responses to written enquiries will generally be provided within five business days.

1.  We work hard to help with your super, but if you have any complaints or feedback you can contact us on 1300 128 751 or avsinfo@avsuper.com.au
2. If our discussions or suggestions don’t satisfy you, please write to

   Complaints Officer,

   AvSuper,

   PO Box 223,

   Civic Square, ACT 2608

   or email avsinfo@avsuper.com.au

   We will get back to you as soon as possible.

3. You may have the right to refer the matter to the Australian Financial Complaints Authority (AFCA), although they generally expect you to use AvSuper’s complaints process first. AFCA is a free service and can be contacted by calling 1800 931 678, via email at info@afca.org.au or by writing to them at GPO Box 3, Melbourne, VIC 3001. You can find out more about AFCA on their website, www.afca.org.au.