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employer update


Dear {employer},

AvSuper uses external service providers to assist the Trustee with many Fund functions, such as administration services which include processing the contributions you send us to your employees’ super accounts.

Effective from 30 November 2020, AvSuper will be transitioning to a new administration provider. This notice is to provide you with important information regarding the transition, and how it will affect participating employers. Please read this notice carefully to ensure that you understand how these changes affect you.

  1.  AvSuper’s mailing address for contribution returns, forms etc will be changing from 30 November 2020:

                             AvSuper Admin, PO Box 1140, WOLLONGONG DC, NSW 2500

Our phone number, 1300 128 751 and email address, avsinfo@avsuper.com.au will not change. While we will have a redirect mail service in place for several weeks, please ensure you update your contact lists for our new mailing address

  1. Our banking arrangements are also changing to the following:

                                Commonwealth Bank of Australia (CBA)
                                BSB: 062 000 Account #: 19974688
                                Account Name: AvSuper Fund

Please ensure you update your internet banking details for this new bank account and advise any external parties, such as your super clearing house or payroll providers.

  1. We will have new, shorter employer numbers available after transition. However, your ABN is the key reference required for SuperStream contributions.

SuperStream Update

While we transition to the new administration arrangements, there will be a short period where certain transaction requests may experience short delays. Additionally, for employers submitting their contributions using SuperStream, processing will not occur between 5.00pm, 25 November 2020 until 9.00am on 1 December 2020 while the ATO makes the necessary changes to our change of service provider.

To avoid any delays or concerns, please provide your contributions before 24 November 2020 if possible. Our online contributions form will remain operational through the transition.

As you may already know, legislation requires employers to submit contribution data in approved SuperStream formats. To find out more, check out our factsheet (attached and online) or visit the ATO’s website.

Please note that following the administration transition, we may be required to return your contributions to you unless they are submitted in an approved SuperStream format. As this could affect compliance with your Superannuation Guarantee (SG) obligations, we encourage you to ensure your arrangements are uptodate with current requirements. We will of course let you know if your contributions do not meet the SuperStream standard, and work with you to ensure you can meet the standard.

You will also find attached an updated copy of our Financial Services Guide (FSG) for your records.

If you have any questions about AvSuper or your superannuation obligations, please call or email us.


Silas Dingiria
Manager - Business Development & Client Engagement



Useful Information
ABN 84421446069 |  USI 84421446069001 |  Phone 1300 128 751  |  Note AvSuper does not have a SPIN

Contact us
p. 1300 128 751    e. avsinfo@avsuper.com.au    web. www.avsuper.com.au

Genuine AvSuper emails will
not ask for your log in details. Please refer to the email and security information on our website.This information is of a general nature only and does not take into account your personal objectives, situation or needs. Before making a decision about AvSuper, consider your requirements, our Financial Services Guide (FSG), our privacy statement and the relevant Product Disclosure Statement (PDS). For a copy call us or download one from www.avsuper.com.au. AvSuper Pty Ltd (ABN 46 050 431 797, AFSL 239078) is the Trustee of the is the Trustee of the AvSuper Fund (ABN 84 421 446 069).

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