It is with great pleasure that I announce Kong Lau has joined our investments team!
Since earlier this month, Kong has been working with Sue Field (Investments Manager) as part of our investments team to ensure we maximise your money for your retirement. Kong’s role will include managing our Custodian, manager valuations, FX performance and administration of our investments.
Kong is a fully qualified financial planner and holds a Bachelor of Commerce. He is already known (under his English name, Wilson) to many of our members from his previous role within our Member Services team. Kong’s investment experience/knowledge will ensure our investments processes and decisions are managed accurately and with attention to detail. Kong wants to help our members in a new way and is excited by this change, and he is looking forward to helping grow members’ retirement savings.
I am sure you will join with Sue and I in welcoming Kong to his new role.
Chief Executive Officer.
It is with great pleasure that I welcome two new staff to our Member Services team from 9 April!
Nathan McCabe will be our new Senior Member Advice Consultant based in Brisbane (yes, that means we are opening a new office!) to assist members with general enquiries and to provide personalised advice.
Nathan is passionate about helping people work towards and enjoy the retirement they deserve. He has considerable experience within the financial services industry including a Senior Financial Planning role with a Major Bank and a Client Service Manager role with an Industry Superannuation Fund. Nathan also enjoys flying and very much enjoyed his 15 hour flight on a Qantas A380 in 2016! Nathan looks forward to meeting and assisting our members.
Meanwhile, Shawn Jones will be starting in our Canberra office as a Member Advice Consultant, replacing Ross Connors (as he moved overseas with his family). Shawn has had more than 12 years experience in super and finance, and is also looking forward to assisting you with your super.
Shawn may well be the next friendly voice you hear when calling our 1300 128 751 number, and Nathan can be reached on 07 3866 3640 (or call 1300 128 751 to make an appointment).
I am sure you will join with me to welcome both of our new consultants, and I look forward to them providing more members with assistance over the coming months and years.
Chief Executive Officer.
Our new address is
221 London Circuit,
Canberra, ACT 2601
From our old office on the Airservices Plaza, it’s as simple as crossing Allara St and walking along Nangari St to London Circuit. Entry is via the courtyard on London Circuit side – turn right into the courtyard area near the bus-stop towards Mingle Cafe and catch the lift to the fifth floor.
Everything is back up and running if you need to contact us about your super – you can reach us via our usual contact details:
phone: 1300 128 751
New postal address: PO Box 223, Civic Square, ACT 2608
We are delighted to tell our members that we are moving to bigger premises soon to better serve our members!
Still in Canberra and still close to Airservices’ offices, we will be based at 221 London Circuit from early April. This move will give us more space to welcome members for appointments and informal chats, and easier access for members (it’s much easier to explain our address now!) so we’re excited about moving across.
As part of this move, we will be getting a new phone number and PO box, but the old ones will be redirected to us for some time to ensure you can always reach us! We’ll let you know all the associated details when we are in the new office so subscribe to our news updates (to the right of this page) if you haven’t already done so, and watch your inbox!
Whilst most of the relocation process will be managed out of hours, there may be a day or two in early April when our office is closed and we can’t answer phone calls – but leave a message, be patient and we will get back to you!
Chief Executive Officer