AvSuper News

AvSuper Administrator update

AvSuper uses external service providers to assist the Trustee with many Fund functions, such as administration services which include processing contributions to your account, making benefit payments and issuing member statements.

We are pleased to advise members that following a comprehensive administration review and tender process, we have nominated Mercer Administration Services as our preferred administrator. A comprehensive transition program will be devised and members notified once arrangements are finalised.

The Trustee is confident that Mercer has the flexibility, capability and capacity to deliver a bespoke solution based on our unique needs, now and in the future. We are excited by the increased technology options that we expect to streamline processes for our members and that this change is predicted to significantly benefit our members.

Michelle

Michelle Wade
Chief Executive Officer

AvSuper starts a new year!

Happy new year and welcome to 2020!

AvSuper offices are now open and we welcome our members to get in touch with us.

We apologise for any inconvenience  experienced last week when our offices were closed for the health and safety of our team during the bushfire crisis, and appreciate your patience during this time. Hopefully, conditions remain steady or improve and we can continue to run the office as usual.

We also want to take this opportunity to wish all our members well and hope that you and your loved ones are safe.

On behalf of AvSuper, and our members, we want to share our gratitude to all the fire fighters and their support teams who have been doing an amazing, exhausting job for so long.

Michelle

Michelle Wade
Chief Executive Officer

 

* Image courtesy of Rob Russell

AvSuper Christmas wishes

From all the staff and Trustees at AvSuper, I would like to wish you and your loved ones a very Merry and safe Christmas, and a happy, prosperous New Year.

 Merry Christmas from AvSuper

AvSuper’s offices will be closed from 5pm Friday 20 December until 9am Monday 6 January 2020. Member Online will remain open throughout that time, and you can of course leave phone, AvChat and email messages to which we will respond as soon as possible after we reopen.

Michelle

Michelle Wade
Chief Executive Officer

 

AvSuper awarded ‘Member Select’ super fund for the third year in a row!

We are very excited and appreciative to have been recently announced as the Selecting Super MemberSelect Fund for the third year in a row!

AvSuper's 3 member choice awards and certificates

Your support and votes mean a lot to us and we thank you for your votes and your faith in us.

AvSuper MemberSelect 2019 Award

This award recognises the hard work, fantastic service towards our members and care consistently displayed by our Member Services Team, and the rest of the Trustee Team in helping them make it all happen – without them we would not be able to win awards like this!

Michelle
Michelle Wade, CEO

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