The AvSuper office will be closed between 24 December and 3 January 2021 for Christmas. During this time, AvSuper Online (AOL*) and online forms will remain operational, and you can send us emails which we will answer as soon as possible in January.
On behalf of everyone at AvSuper, we thank you for your support during 2020 and wish you a merry and safe Christmas period. We look forward to assisting you in 2021.
Chief Executive Officer
* Remember that you must register the first time you access AOL after 1 December 2020, even if you were registered for our old online portal. You can register using your member number and birth date. During registration, you will receive a one use PIN to activate your registration – the PIN will be sent to your mobile or email address.
You will be able to set your own password for AOL. We remind you to keep this password confidential. The password will need to include eight characters including at least one capital letter, one lower case letter and one symbol.
As you are no doubt aware, we have successfully transitioned to a new administration service provider, and we look forward to sharing the benefits with you over the coming weeks.
AvSuper Online (or AOL) is our new online portal and can be accessed at avsuperonline.com.au and via the links on our website pages.
AOL is new so it looks different and has information in slightly different places, and you won’t see everything we had in the old portal as a few features are still being built to our specifications to give you a better online experience.
Accessing AvSuper Online (AOL)
The first time you access AOL, you will need to register to use it. This is an enhanced security measure to ensure greater protection for your account. By clicking on the AOL button on our website during this introductory period, you will be given the choice of registering or logging in (for subsequent visits):
First time logging in since 1 December?
Registered on our new site?
As part of registering, you will receive a PIN as a SMS to your mobile phone. You can call us before registering to give us your mobile number if you know we don’t have it – otherwise, the PIN will be sent to the email address we have on file for you.
If you have any difficulties registering for AOL, or navigating the new online system, you can contact us for assistance by phone or through AvChat.
We’re working through other enhancements to AOL in the coming months so stay tuned for future updates on new features, such as a new retirement projection calculator.
Chief Executive Officer
We recently received the latest results from our annual member satisfaction survey, and were very pleased to again be ranked 1st out of 34 super funds.
We thank those of our members who participated in the survey many of whom provided open and constructive feedback on how we can make AvSuper even better in the future.
You can see the summary of the results in the About Us section of the site (or by clicking on the above link!).
AvSuper will hold its inaugural Annual Member Meeting (AMM) on November 10, 2020 at 4pm AEST.
The agenda will be as follows:
- Chair address – Ben Firkins
- CEO address – Michelle Wade
- Investment Committee Chair address – Denise Allen
- Questions from members
The meeting will be held online via Zoom. Register here using your member number (only open to members).
Once registered, you will receive a confirmation email within a few days, and then the meeting weblink the day before the AMM.
We encourage you to submit your questions prior to the meeting by emailing AMM@avsuper.com.au. You will also be able to submit questions via Zoom at the meeting.
If you have any questions about the meeting itself, please contact us on 1300 128 751 (local call) or email AMM@avsuper.com.au.
We look forward to seeing you there.