AvSuper News

Investment market update

You are no doubt aware that the major events of 2020 has had a major impact on investment markets.

While there has been some increases as well as drops in Australian markets, there is no doubt about this being a volatile time. This volatility can be confronting (and we remind you to keep a long term view of your super) so we wanted to be sure you had seen our fact sheet on investment market movements, as well as subscribing to our monthly investment updates.

As always, if you have any questions about your AvSuper account, please contact us by email, ask us to call you or call 1300 128 751 and leave a message.

Michelle

Michelle Wade
Chief Executive Officer

Covid 19 investment updates

Gina Dowley joined AvSuper!

I am very pleased to introduce you to Gina Dowley.

Gina joined AvSuper in April 2020 as our Investments Officer, bringing strong investment operations knowledge, as well as compliance and accounting skills to the AvSuper team.

With over 20 years’ experience in the superannuation industry, Gina brings much wisdom, a different perspective and knowledge to the role. Previously employed by Commonwealth Superannuation Corporation where she was part of the Investment operations treasury team, Gina was key in consolidating various processes and thereby implementing efficiencies to the day to day operations.  Gina is a team player, very experienced in investment operations and reconciliations, and is well regarded in the industry.

We warmly welcome Gina as part of the AvSuper team and look forward to her contributions to your Fund.

Michelle

Michelle Wade
Chief Executive Officer

Covid 19 investment updates

Super scam warning

Whilst most of us are staying at home and doing the right things, there are some unscrupulous people trying to take advantage of the current pandemic.

With additional early release laws to help people during COVID-19, we want to remind our members to be vigilant with your online security and your AvSuper account. If you are not sure about the super rules or what someone tells you, please refer to our website or call us directly for assistance.

Some reminders to help keep your super in your control:

  • to access super under the COVID-19 early release rules, you must log into your MyGov account (or call the ATO If you don’t have one). Anyone calling to arrange this for you or charge you a fee to apply for the early release is suspicious
  • if you receive a message from the ATO or AvSuper confirming an early release payment without you having applied for it, reply to the ATO with ‘NO” and let us know as soon as possible
  • be cyber smart with your account – check our security fact sheet for tips like updating passwords regularly
  • don’t give out details about your super or bank accounts, or your TFN, to unknown callers. No one legitimate will ask you for your MyGov or Member Online passwords and access information
  • log into Member Online periodically and check your transaction history to be sure all is as it should be
  • keep in touch with us and make sure we have your current contact details so we can check any unexpected activity in your account

As always, if you have any questions about your AvSuper account, please contact us by email, ask us to call you or call 1300 128 751 and leave a message.

Michelle

Michelle Wade
Chief Executive Officer

Covid 19 investment updates

AvSuper Administration changes

We are all in unprecedented times and adjusting to new ways of doing things. However, we wanted to take this opportunity to wish you and your family a happy and safe Easter at home, and to share some good news about our administration services.

Easter wishes from AvSuper

Please note that AvSuper will be closed from 5pm Thursday 9 April and will reopen at 9am Tuesday 14 April. Member Online will be available throughout the Easter break and you can of course send us emails which we will respond to next week.

As we indicated in January, we undertook a comprehensive administration review. We are pleased to announce that we will be transferring our administration to Mercer Administration Services (Australia) Pty Ltd in October 2020 (although the date may move due to any future impact of COVID-19). Initially, members should notice very little change but we anticipate various improvements in efficiencies and technology options in the months after transition.

This transition will not change our member services team at all, so you can still contact Carl, Kong, Julie and Deb through our usual channels before and after the change of Administrator.

In the meantime, please enjoy your Easter break at home and stay well.

Michelle

Michelle Wade

Chief Executive Officer

 

For updates on COVID-19 for AvSuper and superannuation, please refer to our COVID-19 update page.

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