December 2019

welcome to your latest member update!

As we approach the end of 2019, we would like to wish all our members a safe and happy Christmas and New Year. We are looking forward to continuing to serve you in what will be our 30th year in 2020!

During the December 2019 quarter we received the latest results from our annual member satisfaction survey. We were very pleased to be recognised as 1st out of 32 funds on all key metrics. We thank those of our members who participated in the survey many of whom provided open and constructive feedback on how we can make AvSuper even better in the future.
We were even more thrilled to then be recognised in November 2019 as the winning fund – for the 3rd year in a row – in the Selecting Super Member Select awards. Once again, thank you to everyone who voted for us this year!

We have a range of other useful information for you in this update, including details for our office closure over the Christmas break. This update we’ve also included a link to our new fact sheet on keeping your superannuation account secure from fraudsters which we trust you will find useful.
Merry Christmas from AvSuper
AvSuper's offices will be closed from 5pm Friday 20 December until 9am Monday 6 January 2020. Member Online will remain open throughout that time, and you can of course leave phone, AvChat and email messages to which we will respond as soon as possible after we reopen.
Rosenbauer Mk8 ultra-large fire vehicle
To keep your cover even if your account is inactive (ie not received any contributions or rollovers for 16 months), you are under 25 or have a balance under $6,000, use our online form to elect to maintain insurance cover.
This seems like an opportune time to remind you about keeping your AvSuper (and other financial) account secure - unfortunately, unscrupulous parties sometimes use the busyness of December and holidays as a distraction so you need to stay alert.

We do many things to help keep your account secure, such as use of firewalls and requiring strong passwords as outlined in our new 'keep your account secure' fact sheet, but you need to help at your end, too.
If you have any queries about account security or your super generally, or to make an appointment with an AvSuper financial planner, please reply to this email or call us on 1300 128 751.

Australian notes of various denominations
If you have more than one employer and risk exceeding your contributions cap, from 1 January 2020 you may be able to request some employers to not contribute Superannuation Guarantee (SG) into your account for specified quarters.

Did you know that you can stay at AvSuper, even if you change jobs or industry? AvSuper membership is open to all occupations and industries. Just give your new employer our member choice form so they know where to send contributions.
Remember to let us know if your new job puts you in a new occupation class - your insurance can be impacted if we have the wrong class for you.
Whether retirement is weeks away or still a few years off, we can help you make some of those financial decisions.
Our retirement guide will give you a general overview of your options.
An appointment with one of our Member Advice Consultants (financial planners) can then look at YOUR circumstances and what will work for YOU.
Contact us
p. 1300 128 751
e. avsinfo@avsuper.com.au web. www.avsuper.com.au
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* Piggy bank image courtesy of www.bluecoat.com/