AvSuper employer direct debit agreement

By selecting the Authorised Bank Transfer payment option within employer online  you are authorising AvSuper to debit amounts from your financial institution* account. The following information forms the agreement you are entering with AvSuper (ABN 84 421 446 069) to make contributions for your employees.

We recommend you keep a copy of this agreement in your records.

Direct debits

The amount and the date of debits will be as you instruct us within employer online. Note that you only meet your super obligations when the money reaches our account so please allow for bank processing delays when specifying the debit dates.

If you direct a debit to occur on a weekend or public holiday, we will make the debit on the following business day.

Check that you give us the correct details

To enable payments to be made effectively, please ensure

  • the BSB and account number you give us are correct  – we will confirm these details before we debit any money but errors will delay payments
  • your financial institution allows direct debiting from your account
  • you update us if you close this account or the details are otherwise changed
  • You will be responsible for any debits made as a result of this agreement.

Make sure there is enough money in the account

It is important to have enough money in the account to cover the debit on the date you nominate.

We will instigate the debits on the nominated dates. However, if your bank dishonours the debit

  • we may pass on dishonour fees and any other costs we incur
  • your financial institution may change you a dishonour fee and/or interest
  • you may not meet superannuation guarantee deadlines
  • it is your responsibility to arrange alternative payment for those contributions

If AvSuper wants to change this agreement

We will notify you at least fourteen days before making any changes to this agreement.

If you want to change this arrangement

To change this arrangement, simply replace it by selecting a different payment method or updating your details on the?employer details? page of employer online. Please note that changes may take up to 14 days to implement. You can also request a cancellation via your financial institution if you prefer.

Please note that any refunds will only be made to the account included in this debit arrangement to avoid fraudulent claims.

Confidentiality

We will keep your account details and this agreement confidential except when we need to do so to action your direct debits, a court order applies, or you give us permission to reveal such details. All data within employer online is covered by AvSuper’s Privacy policy.

Disputes

We suggest you check your account statement to ensure only correct amounts are debited form your account. Please contact us immediately if you believe there has been an error in debiting your account and we will investigate the issue within 3 business days.

If we find there was an error, we will arrange a correction with your financial institution and let you know how much your account was adjusted by. If we find no error was made, we will explain our finding to you. 

* Your financial institution may be a bank, Credit Union, Building Society or similar. AvSuper does not accept direct debits from credit card accounts.

If AvSuper wants to change this agreement

We will notify you at least fourtenn days before making any changes to this agreement.

If you want to change this arrangement

To change this arrangement, simply replace it by selecting a different payment method on the website. You can do this on either the Preferences page or on the Payments Summary page.

Please note that any refunds will only be made to the account included in these debit arrangement to avoid fraudulent claims.

Confidentiality

We will keep your bank account details confidential except when a court order applies, if our bank needs information about your account, or if you give us permission to reveal your bank details.

Disputes

Please contact us immediately, if you believe there has been an error in debiting your account. We will investigate the matter within 3 business days and tell you the results. If we have been in error, we will arrange for your bank to adjust your account. 

* ‘Bank’ also means other financial institutions, such as Credit Unions and Building Societies.

Live Chat Support Software

Phone 1800 805 088 (Free call)
Email:
avsinfo@avsuper.com.au