AvSuper insurance and COVID-19
We understand that COVID-19 is a major concern for our members and that insurance is one area raising questions for members. The following information is about AvSuper’s insurance* (note that other policies may differ from ours) related to COVID-19 – please refer to our insurance guide for insurance information more generally.
What is covered?
AvSuper insurance does not have any exclusions for COVID-19 or a pandemic. Our claims process has not changed and we continue to process claims as quickly as possible.
As long as you meet our usual definitions, terms and conditions*, you can make a claim for a death, total disablement or income protection policy whether or not it is caused by COVID-19.
Am I covered for COVID-19 if I travel overseas?
AvSuper insurance covers you 24 hours a day, anywhere in the world (for up to three years outside Australia).
However, no insurance applies if you visit or visited a country graded as ‘do not travel’ when you leave Australia. Please check Australian Government travel sites and recommendations before travelling overseas.
Please note that new applications for cover will not be accepted if you have booked any overseas travel. If you then cancel your travel plans or the pandemic has been cleared, email us so we can reassess your application.
Does taking an early release payment impact my insurance?
Withdrawing money under the Governments’ COVID impact early release scheme is separate to your insurance cover so does not impact on the terms and conditions of your cover.
However, it is important to note that reducing your balance (through early release or any means) below $1,200 will end your AvSuper cover.
Can I make an income protection (IP) claim because of COVID-19?
To make an IP claim, you must show that you are unable to work because of an illness or injury.
Unfortunately, under laws governing most super fund insurance policies, you cannot make a claim for being retrenched or stood down, nor for any missed work time due to self-isolation or quarantine.
Does being unemployed or stood down impact my cover?
Your AvSuper Automatic and voluntary cover will not change because of any employment changes, as long as your account continues to have at least $1,200 in it. However, any Corporate cover will be converted to units of voluntary cover if you cease working for Airservices Australia or CASA.
If you need to make a TPD or IP claim for an illness or injury between 11 March 2020 and 1 January 2021, we will consider your employment status on 11 March 2020 (the date WHO declared the pandemic) if you became unemployed, were stood down or had your hours reduced due to COVID-19. This applies as long as fees were maintained at that time and claims are made on or by 31 December 2022 (IP claims) or 31 December 2023 (TPD claims).
* Insurance cover is provided to eligible AvSuper members in accordance with the terms and conditions of the Fund’s insurance policy. Please refer to AvSuper’s Member Insurance Guide for additional information regarding eligibility conditions and other important details and terms of the Fund’s insurance arrangements.
AvSuper’s insurance is provided by Hannover Life Re (the Insurer) ABN 37 062 395 484
*Like all insurance, AvSuper insurance is offered under a series of terms and conditions, including a full duty of disclosure. For all AvSuper insurance, you must be an AvSuper superannuation member and have an account balance of at least $1,200 or be receiving regular superannuation guarantee contributions into your AvSuper account. Other eligibility criteria apply, including default cover applying only if you have an active account, are over 25 and have a balance that has exceeded $6,000 or have elected to have default cover. Contact us if you have made, or are currently eligible to make, a TPD or terminal illness claim against any super fund or life insurance or if you are not an Australian resident to avoid paying unnecessary insurance fees. Note that members are only eligible for one death and TPD policy through AvSuper at any time. Please refer to the Product Disclosure Statement (PDS) for your membership category or check out our AvSuper Member insurance guide.